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Find answers to common questions and get support for your eSIM needs.

eSIM Basics

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM card. It's built into your device and can be programmed to work with any compatible carrier.

Unlike traditional physical SIM cards, eSIMs are embedded directly into your device's hardware, making it easier to switch between carriers or plans without needing to swap physical cards.

Installation & Activation

If you're having trouble scanning the QR code, try these solutions:

Make sure your device's camera is clean and free of any obstructions.
Ensure you have good lighting conditions when scanning the QR code.
Try taking a screenshot of the QR code and scanning it from your photo gallery.
If you received the QR code via email, try opening it on a different device and scanning it from there.
Check if your device has the latest operating system update.
If you still can't scan the QR code, contact our support team for manual activation instructions.

Device Compatibility

Many modern smartphones, tablets, and smartwatches support eSIM technology. Here's a list of some compatible devices:

Apple Devices:
iPhone XS, XS Max, XR and newer
iPad Pro 11-inch (1st generation) and newer
iPad Pro 12.9-inch (3rd generation) and newer
iPad Air (3rd generation) and newer
iPad (7th generation) and newer
iPad mini (5th generation) and newer
Apple Watch Series 3 and newer (Cellular models)
Android Devices:
Google Pixel 2 and newer
Samsung Galaxy S20 and newer
Samsung Galaxy Note 20 and newer
Samsung Galaxy Fold and newer
Samsung Galaxy Z Flip and newer
Motorola Razr (2019) and newer
Huawei P40 and newer
OnePlus 7 and newer
Many other recent Android devices
This is not an exhaustive list. To check if your device supports eSIM, please consult your device manufacturer's specifications or contact our support team.

Troubleshooting

Many modern smartphones, tablets, and smartwatches support eSIM technology. Here's a list of some compatible devices:

Apple Devices:
iPhone XS, XS Max, XR and newer
iPad Pro 11-inch (1st generation) and newer
iPad Pro 12.9-inch (3rd generation) and newer
iPad Air (3rd generation) and newer
iPad (7th generation) and newer
iPad mini (5th generation) and newer
Apple Watch Series 3 and newer (Cellular models)
Android Devices:
Google Pixel 2 and newer
Samsung Galaxy S20 and newer
Samsung Galaxy Note 20 and newer
Samsung Galaxy Fold and newer
Samsung Galaxy Z Flip and newer
Motorola Razr (2019) and newer
Huawei P40 and newer
OnePlus 7 and newer
Many other recent Android devices
This is not an exhaustive list. To check if your device supports eSIM, please consult your device manufacturer's specifications or contact our support team.

Billing & Payments

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay (on compatible devices)
Google Pay (on compatible devices)
All payments are processed securely through our payment provider, Stripe.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues you may have.

Email Support

Get a response within 24 hours

Live Chat

Chat with our support team in real-time

Phone Support

Available 24/7 for urgent issues

Customer Testimonials

Real travelers. Real experiences. From seamless setup to reliable global coverage, our customers share how DataGlobe keeps them connected—wherever they go.

    Sophie Andersson

    International Sales Manager

    "We activated DataGlobe before our Europe and Asia trip, and it worked flawlessly across Germany, Japan, and the UAE. Setup took minutes and coverage was consistent."

      Carlos Mendez

      Freelance Consultant

      "DataGlobe’s activation process is as simple as scanning a QR code. We stayed connected through calls, maps, WhatsApp, and light streaming in multiple countries. No unexpected blocks or roaming surprises."

        Aisha Khan

        Global Mobility Lead

        "When my phone wouldn’t switch networks after arrival, the chat support team helped within minutes and got me reconnected. The data pace stayed stable, and costs matched exactly what was advertised."

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